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BABY BOX LOYALTY REWARDS PROGRAM

Earn points & redeem free products, exclusive discounts & more!

WE LOVE OUR CUSTOMERS!

Here at Baby Box we operate a loyalty program with exciting and exclusive rewards to say "thank you" to our amazing customers. It's easy to join, all you need to do is provide your name and email to us when you make a purchase. We can sign you up in store, or you can sign up online!

THE MORE YOU SHOP, THE MORE REWARDS YOU EARN

How does it work?

Join our Rewards Program

Start earning Points

Get your Rewards

Q: HOW DO I SIGN UP?

A: You can sign up on our website from the Rewards Widget (found here) or in our store over the counter. Please note that if you sign up in store, you will need to create an account on our website using the same exact email address to use your account online.

 

Q: HOW DO I EARN REWARDS?

A: Earn 1 Reward point for every $1 spent online or in-store. There are also plenty of ways to earn loyalty points under the Ways to Earn tab of your loyalty profile. Use your Reward points to redeem Rewards, or save them to unlock even more exciting Rewards.

Note that shipping fees, gift cards, and hire products will not earn Rewards points. Sale items may also be excluded from our Rewards point system at our discretion.

Q: HOW DO I USE MY REWARDS POINTS?

A: Our Rewards can be claimed in our physical store or online.

When shopping in the store, just ask our team to apply your Rewards to the transaction.

When shopping online, you will need to first redeem the Reward from either the Rewards widget or from an email. When you have enough points to unlock a Reward, you will be able to redeem it for a unique Reward coupon. You can use your Reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'.

Note that you can only use one coupon or discount code per order.

Q: HOW DO I CHECK MY REWARDS TOTAL?

A: Sign into your Account and check the Rewards Widget on our website.

Q: WHAT IF I FORGET TO GIVE MY NAME WHEN I MAKE A PURCHASE?

A: If you made a purchase in store and forgot to give us your name, so you haven't received any rewards points, just contact us and let us know. If you have the receipt and we can find the transaction in most cases we can go back and assign the reward points to you. Please do this quickly though as it is sometimes difficult to find historic purchases! It can also take us some time to add the points in as this requires a manual override. We are only human and will do our best for you but please note that we do reserve the right to not provide rewards points in these circumstances.

Q: WHAT OTHER TERMS AND CONDITIONS APPLY?

A: The Baby Box Rewards system is a good will discretionary loyalty program. With this in mind, Baby Box Ltd is not contractually obligated to continue the program or compensate participants if the system is cancelled.

While it is active the following applies:

  1. Baby Box Ltd reserves the right to modify or cancel coupons or reward points at any time.
  2. Coupons can only be redeemed once and may expire.
  3. If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.
  4. If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
  5. Reward points and Rewards are non-transferrable. You can't gift it to someone else, but you can buy them a gift using your Rewards. You also can't exchange Reward points for cash.
  6. Reward points are non-refundable. If you purchase something with Reward points and return it, you will only be refunded the balance you paid with cash/credit. You will not be refunded the Rewards related to the sale.
  7. Rewards are not offered to trade customers or on top of staff discounts.
  8. Baby Box Ltd reserves the right to cancel this loyalty program at will. If the Rewards program is cancelled, we will give you a month's notice so you can use your Rewards.
  9. When you spend Rewards, you won't earn Rewards. This means that if a transaction would normally result in Rewards, but you used your Rewards discount to make the purchase, you will not earn those Rewards points.
  10. Only items purchased from us will earn Rewards. This means things like gift cards, shipping charges, or hires, will not earn Rewards.

EARNING POINTS

Earn points for doing any of the following:

+200 Points

Tell us about yourself by completing your customer profile for 200 bonus points!

+50 Points

Earn points for following us on social media!

+1 Points

For each $1 spent online or in store you will earn points!

REFERRING FRIENDS

01

We give our Rewards members unique vouchers to share with friends!

02

If your friend uses their voucher, you'll automatically receive a $10 voucher which you can spend immediately.

Your friend will get $10 off on their first order

* referral vouchers minimum spend $50

REDEEM YOUR POINTS

Collect points and get real discounts

$1 off

for every 100 points

10% off

for 1000 points

Free shipping

for 1000 points

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