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Terms and Conditions




This website is operated by Baby Box Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Baby Box Ltd.

Please take few minutes to read the below information about the legal terms and conditions that apply to your use of (“the website”) and any services or products that you order from us. If you don't agree to these terms and conditions please do not use our website or order from us.


By using this website or purchasing from us, you agree to be bound by these terms and conditions. These terms and conditions therefore form a legally binding contract between you and Baby Box Ltd.

Age Restrictions

When you order products from us online, you are confirming that you are of the legal age to buy the products, and that the information you have provided us is true and accurate.

For example, in New Zealand, if you wish to buy something on credit you must be at least 18 years old.

Online Shopping

When placing information onto our website, we will take reasonable care in ensuring that all information about the product, including details, prices, product images and descriptions, are correct at the time.

While we have made every attempt to show appearances and colours of our products accurately, what you see will vary depending on your monitor and computer equipment. We therefore cannot guarantee that the product images are an exact representation of the actual products.

That said, if you're unhappy with your purchase, please review our Returns Policy. We may be able to sort things out for you.


We reserve the right to accept or reject an order for any reason due to unavailability of product, a genuine error in the price, image or the product description, or error in your order.

Please note that currently we only deliver orders to New Zealand unless by prior arrangement. This is because our regular courier companies are New Zealand based and we would need to investigate shipping costs in order to sell internationally.

We reserve the right to contact you for verification before we dispatch your order.

Product availability

We will try our best to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order.

In some very rare cases this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full all amounts you have in respect of such unavailable product.

We cannot provide "rainchecks" or "holds" for products ordered online, and reserve the right to limit the sale of products to reasonable or normal household quantities.

Variations of products and prices

We may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.

Product availability and product prices may vary between our physical retail store and those found on this website. However, if this is the case, let us know, as we will often offer you the best price of the two.


A standard flat rate fee per delivery and re-delivery will apply. The delivery fee is is non-refundable unless the goods fail to comply with the consumer guarantee provisions set out in the Consumer Guarantees Act.

You can review our Shipping Information page to find out more about delivery times and the courier companies we trust to ship your product to you.

However, it is important you note that we only deliver to physical addresses in New Zealand. We do not deliver to PO Boxes or International addresses, unless we have expressly arranged this with you prior to checkout.

We will make every attempt to deliver goods within the estimated time-frame however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.


Please refer to our Returns Policy. We provide more than the legal minimum required by consumer legislation when it comes to accepting returns, because we recognise that sometimes our customers (or their babies) change their minds about a product.


All orders are calculated in New Zealand Dollars (NZD). You must pay for your products purchased on this website at the time of placing an order.

We accept Paypal and all major credit cards including MasterCard, American Express, Diners Club, and Visa. We also accept valid Baby Box gift cards, however you may need to email or call us to ensure that a gift card payment is processed correctly.

We will always act to protect the details of your payment and purchase however will not be responsible for any loss of damage that you may suffer if a third party acquires unauthorised access to date that you have provided to us when ordering from our website. The only exception to this is where Baby Box or its employees have been negligent with your payment information.

We use Shopify to assist our ecommerce platform. Shopify's servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process. A padlock or key will also be visible in the bottom of your web browser.

Damaged Products

We will met our obligations under the Consumer Guarantees Act. This means if the product was received damaged we will accept a return. Please refer to our Returns Policy.

We will not accept returns if you have damaged the product yourself by using the product in a manner that is inconsistent with the manufacturer's instructions or the intended use.

Gift Cards

Gift cards cannot be refunded or returned, unless required by law. Treat them like cash and keep them safe. We do not refund if you lose a gift card or have one stolen.

Our gift cards have a 2 year expiry and should be used within this time-frame.

Gift cards are readily accepted in the Baby Box physical shop. Please send us an email or call us if you would like to pay for an online purchase with a Gift Card as this will enable us to organise this for you.


You can cancel your online order provided that it has not been dispatched. Please contact us - our details are on our Contact Us page.

We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched.

If your order has been dispatched please refer to our Returns Policy. You will need to pay for the return shipping, but otherwise we'll process this for you provided you are within our specified time-frame.

Password Security

You are responsible for maintaining your account and password confidentiality and all activities that take place under your password or account.

If you will be using a shared computer ensure that you logout of your account at the end of each session.

If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. You can contact us using the details on our Contact Us page.

Baby Box Ltd will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

Website Unavailablility

We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.

Competitions, Giveaways and Promotions

We may run competitions and promotions throughout the year, each with their own separate terms and conditions of entry. Please carefully read these terms and conditions of entry before entering or participating in a competition or promotion.

Privacy Policy

Your privacy is very important to us and we will always act to protect your information - please read our "Privacy Statement" for more information about why we collect and how we use information.

Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Statement in its whole.

Use of website

You may only use this website for lawful purposes and will not use it in a way that violates our rights, or the rights of any third party.

In using this website, you recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

Unless you have our prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

If you're a trade customer and would like to use any content, photography or logos contained within this site for trade or business purposes please contact us. Our details are on our "Contact Us" page.

Website changes

We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.

Intellectual Property Rights

The copyright, trade marks and other intellectual property rights contained within this site are owned by or licensed to Baby Box Ltd and unless authorised, the use or misuse of them is forbidden.

Our images are either created in house or supplied by our suppliers who have given us permission to use their images. However, if for any reason you believe an image or description on this website belongs to you or should not be on the website for any reason please do contact us so we can resolve any issue. Our details are on our "Contact Us" page.


Under no circumstance will we deliberately send you an electronic message without your consent.

Us publishing our contact details on our Contact Us page is also not to be taken as an invitation to subscribe us to any lists for electronic messages. However, you may contact us directly if you need to.

A Cookie is a small data file that's stored by your web browser on your computer. Baby Box Ltd and Shopify may use cookies to help monitor online activity and learn how you came to our website. Information we collect and share from the Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.  Our "Privacy Statement" contains more information about specific cookies used on this website.


There are links on this site to other websites that may be of interest to you. For example links which tell you more about the suppliers we work with. We are not responsible for the information contained on those websites, and each site have their own terms and conditions that you should make sure you read and understand before continuing to use those websites. Please be aware before leaving our website, that we will not be liable for any damage caused by use of these third party websites.

Damage to Device or Computer 

We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.


Occasionally there may be content on this website that contains errors relating to a product description, product image, price, promotion, special offer or availability.

In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice.

Please note that this also applies to orders that have been submitted.

If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us - we really appreciate it. 


Baby Box Ltd may give notice to you by electronic mail or mail to your address contained in your order, or notice posted on this website.

You may give notice to Baby Box Ltd by electronic mail or physical mail, using the most up to date addresses advertised on our Contact Us page.

Termination of Access 

If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site. A notice as outlined above will be sent to you.

Limitation of Liability

Your use of this website is at your own discretion.

To the extent permissible by law, Baby Box Ltd makes no warranties or representations about this website or any of the content and accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content.

To the extent permissible by law, Baby Box Ltd does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it.

Where liability cannot be excluded, any liability incurred by Baby Box Ltd in relation to the use of this website or the content, is limited as provided under New Zealand consumer law.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site.

Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster. Please also let us know about such issues, and we will endeavour to update our website to exclude links to such sites.

Governing Law 

Baby Box Ltd is a New Zealand company, operating this website from New Zealand. The laws of New Zealand therefore govern these Terms and Conditions and use of this website.

Comments and Feedback

We're always happy to hear from you and welcome your comments, suggestions or feedback. Visit our "Contact Us" page to get in touch.

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