Shipping policy

Shipping & Warranty Policies

We ship throughout New Zealand, primarily using NZ Post. Occasionally, for heavier or special items, we use other reputable New Zealand courier companies.
Orders are usually processed and dispatched the same or next business day.
Estimated delivery times during business days are generally:
- Wellington: Usually next day
- Rest of the North Island: 2-3 business days
- South Island: 4-5 business days
- Rural delivery may take longer
Delivery times can be affected by public holidays, pre-orders, and exceptional circumstances.
Once your order ships, we’ll provide you with a tracking number.

All products come with guarantees under Australian Consumer Law and New Zealand consumer guarantees legislation that cannot be excluded—ensuring products are of acceptable quality and fit for purpose.
Our warranty covers a reasonable period based on the product type.
If your product experiences a minor issue during warranty, we will repair, replace, or refund it in line with consumer laws.
For major issues, you may be entitled to a replacement or refund.
Some products may come with additional warranties provided by the supplier or manufacturer. These are in addition to your rights under consumer law. Please refer to the product packaging or documentation for details, or contact us if you need more information.
Please contact us promptly with any product issues. Proof of purchase is required for warranty claims.
Warranty does not cover damage caused by misuse, negligence, or normal wear and tear.