If we don't answer it here please contact us by phone or live chat!
Q: What payment methods do you accept?
A: Our online store accepts all major credit cards, Paypal, Afterpay, Genoapay, Laybuy, and Zip (formerly Partpay), and our Baby Box gift cards. We can also accept bank deposit via special arrangement.
At our physical store we can process major New Zealand credit cards, New Zealand EFTPOS cards, cash (not kept on premises), Afterpay, Genoapay, Laybuy, and Baby Box gift cards. We can also accept payment cards from Work and Income NZ. Note our physical store is open only by appointment or during open days, and is located at 1B Kapiti Road, Paraparaumu.
Q: How long will it take for my order to ship?
A: Once you place your order and payment is verified, if an item is in stock (not pre-order), in most cases we will process it on the same business day, or in the morning of the next business day.
Q: When will I receive my order?
A: You can read our full shipping policy here. In general, New Zealand orders of items which are in stock (not pre-order) are received by our customers between 1-5 working days. International orders may take longer, and may also be subject to international taxes and duties. With pre-order items, we encourage you to confirm delivery estimates prior to placing your order.
Q: Why should I sign up for Emails?
A: Those who are on our email list will receive advance notice of new products, invites to events, and exclusive access to sales not advertised elsewhere. In addition, if you are in our loyalty program, you will also accrue points from purchases and be notified of rewards you have unlocked via email. If you at any time wish to, you may unsubscribe by clicking the link in the email.
Q: Can I combine multiple orders or add additional items to my order once it has been placed?
A: If you wish to add extra items please contact us and we will create a free shipping code for you if items are being sent together. Note we cannot offer this if your order has already been processed and sent.
Q: Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
A: Sales are often time limited. If you see it, and it's a good deal, it is best to act fast to avoid disappointment. That said, we encourage you to reach out to us via live chat if you have any concerns when placing an order through our website.
Q: I need to change or cancel something on my order. How can I do that?
A: Please contact us immediately. If the order has been processed we will be unable to cancel it. You may be able to return or exchange it though. Please refer to our returns policy.
Q: How do I return an item?
A: If you are not satisfied with your purchase and wish to return an item please contact us. Our returns policy will apply. You can read that here.
+64 (04) 298-6404